Function: Technical Support
Location: Canada, ON, WaterlooApply Now Connect with LinkedIn Connect with Xing
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This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.
You are great at:
Independently research pricing and prepare renewal quotes.
Ensuring renewal quotes are sent to customers within department guidelines.
Managing the sales cycle including quotes, negotiating and close.
Receive, review and process incoming PO’s and payments.
Providing regular reports on progress to management.
Respond to inquiries and follow-up with customers (primarily by phone) and internal departments to renew Support prior to expiration.
Develop business relationships with Account Executives and other internal stakeholders.
Attend product specific, and Renewal Specialist related training.
Discuss and explain contractual obligations to customers, working together with Account Executives and Legal.
What it takes:
University or College with a focus on Business or equivalent experience preferred
4+ years related experience
Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
Solid sales skills with a customer focus
Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
Experience in an outbound phone sales/support role
Computer literate with Microsoft Office
Experience in Microsoft Dynamics - Great Plains or SAP is an asset
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email email@example.com.