Business Analyst

Ref#: 19644

Function: Sales Operations

Location: Canada, ON, Waterloo

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

As a member of the Global Marketing Operations team, the Business Analyst plays a critical role in supporting the Marketing function at OpenText. Reporting to the Marketing Operations Manager, the incumbent will assist the team in driving global programs aimed at improving processes, systems and operational performance across the global marketing organization. The Business Analyst will also be responsible to document specifications for changes and projects pertaining to Marketing tools.

The Business Analyst has proven analytical and communications skills, and should have a strong interest for Marketing Technology, Business Analysis, and/or Project Management. This role will give the incumbent exposure to various areas of an Operations department including the management of business systems, marketing automation tools,, reporting and business analytics, mergers and acquisitions, as well as global corporate Marketing projects.

To succeed in this role the candidate must have Salesforce administration/configuration experience or must have worked on Salesforce projects in a Business Analyst, architect or project manager capacity. Preference will be given to candidates with a Salesforce certification or candidates willing to work towards a certification.

You are great at:

• Work to improve current system infrastructure by managing change requests throughout their life cycle. This includes: working with the requestor and stakeholders to define business requirements, getting all approvals for the change, working with IT to ensure changes are complete, tested & communicated.
• Manage a portfolio of current and future change requests.
• Proactively suggest ideas for change requests to improve current systems (ex: new fields, new tools the team could leverage, etc.).
• Assist the team on large and complex projects (project coordination, meetings to gather requirements, complete project tasks, etc.).
• Participate in integration activities of acquired companies including, but not limited to, gathering business requirements, data mapping, data review, etc.
• Prepare communications and documentation related to initiatives, projects and change requests (e.g. release notes for releases, email communications, webinars, etc.).
OTHER (10%):
• Ad hoc activities to assist the Marketing Reporting & Analytics team as required
• Ad hoc activities to assist the Marketing Automation team as required
• Assist with CRM data management & data cleansing activities as needed
• Other duties as required

What it takes:

• Salesforce administration/configuration experience and/or Salesforce certification an asset
• Exceptionally well versed in the use of Microsoft Office Applications including Excel, Word, PowerPoint
• Experience with (SFDC), Eloqua or other Marketing tools is an asset
• Experience in Change Management, Business Analysis or Project Management is an asset
• Ability to accurately pull and interpret large amounts of disparate data
• Ability to summarize business problems clearly and concisely
• Highly motivated, participative team player with 3-5 years’ experience
• Must be able to identify priorities and work on a number of concurrent projects
• Exceptional interpersonal, verbal, presentation and written communication skills

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email

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