Function: Technical Support
Location: Canada, ON, WaterlooApply Now
Reporting to the Manager, Maintenance Renewals this position is focused on relationship management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth. Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.
You are great at:
•Providing exceptional service by reaching out and building strong customer relationships while providing a consultative and proactive process to produce competitive renewal quotes.
•Consult with internal sales team to prepare renewal quotes, overcome objections through process of negotiation and adjust quote as required to ensure competitiveness of the solution being presented to the customer
•Maintain and update reporting systems to utilize for research and provide accurate forecasts within a sales support territory
•Cultivate strong business relationships with the Account Executives and other legal stakeholders
•Develop on going lead generation and pipelines through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs
•Utilize high attention to detail to review and process incoming purchase orders and payments.
•Consistently look to enhance renewal process and procedure while working to achieve an exceptional team environment.
What it takes:
•2 - 5 years’ experience working in a sales oriented, lead generation or renewals environment
•Bi-lingual in French (writing, speaking, reading) required
•University/College degree within a related discipline or equivalent work experience
•Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
•Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
•Strong desire in establishing and maintaining strong relationships with client
•Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
•Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
•Track record of autonomy, ownership and execution
•Strong ability to multi-task and prioritize work effectively
•Proven experience working in a fluid environment that is ever growing and changing
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email email@example.com.