Technical Support Specialist

Ref#: 26843

Function: Technical Support

Location: Japan, Tokyo

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

You are great at:

Provide customers with technical support and incident resolution via proactive communication & customer facing approach for the company’s EDI applications

Assist the company’s ongoing customer service initiatives and interact with internal groups to facilitate service support & problem resolution

Maintain a good relationship with customers

Address customer issues on a timely and quality manner

Continuously improve SLA to customers

On-Call / shift work as weekend / night time required

What it takes:

Native Japanese speaker with strong English oral and written communication skills

Degree holder in related discipline with minimum 5 years solid working experience in Service Helpdesk support, preferably with multinational company.

Familiar with Cloud based services and Supply Chain applications highly preferable

Presentable with well-developed customer facing skills

Familiar with MS Windows, Unix operating systems and MS office

Basic knowledge of application development language, Networking and Database

A quick learner, self-motivated and eager to ongoing development

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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