Technical Support Specialist II

Ref#: 23698

Function: Technical Support

Location: Japan, Tokyo

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

GXS is a leading B2B integration services provider and operates the world’s largest integration cloud, GXS Trading Grid®. Our software and services help more than 500,000 businesses, including 22 of the top 25 supply chains, extend their partner networks, automate receiving processes, manage electronic payments, and improve supply chain visibility. GXS Managed Services, our unique approach to improving B2B integration operations, combines GXS Trading Grid® with our process orchestration services and global team to manage a company’s multi-enterprise processes. Based in Gaithersburg, Maryland, GXS has direct operations in 20 countries, employing more than 3,100 professionals. To learn more, see:

http://www.gxs.com; www.gxs.co.jp

http://blogs.gxs.com; and

http://www.twitter.com/gxs

You are great at:

Provide customers with technical support and incident resolution via proactive communication & customer facing approach for the company’s EDI applications

Assist the company’s ongoing customer service initiatives and interact with internal groups to facilitate service support & problem resolution

Maintain a good relationship with customers

Address customer issues on a timely and quality manner

Continuously improve SLA to customers

What it takes:

Native Japanese speaker with strong English oral and written communication skills

Degree holder in related discipline with minimum 5 years solid working experience in Service Helpdesk support, preferably with multinational company.

Familiar with EDI / Supply Chain applications highly preferable

Presentable with well-developed customer facing skills

Familiar with MS Windows, Unix operating systems and MS office

Basic knowledge of Java, Networking and Database

A quick learner, self-motivated and eager to ongoing development

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