Sr. Cloud Service Manager

Ref#: 28243

Function: Cloud Services

Location: Finland, Tampere

Apply Now

Know someone else who would be a perfect fit? Let them know!

Share: Twitter

Send to a friend
OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
#li_post

The opportunity:

We are looking for a Service Manager to be responsible for end to end execution of a managed services domain. The primary area of focus for this role is around data-Platform-as-a Service offering and related services from strategy planning to delivery execution. This position is client-facing and develops new opportunities and service proposals regarding the customers assigned to him/her. The role gives an opportunity to work with customers from various industries in Finland and in Europe. As a part of OpenText+Liaison team, you will work in an atmosphere which inspires innovation, collaboration and team work. Because of the good team spirit at OpenText+Liaison we expect you to have a positive attitude and enjoy working with the team as well as individually. Welcome to the data-inspired future!

You are great at:

- Understanding client needs and objectives, formulating solutions design for proposals while managing delivery risk and working with the sales team.
- Overseeing of consulting and professional services engagement delivery.
- Managing customer expectation and day-to-day service operations according to SLA.
- Continual improvement of the service management processes and service quality.

What it takes:

- Service/project management experience in a client facing role.
- Interest and knowledge of Digitalization and Data driven transformation trends and directions.
- Experience in managing customer expectations and a track record of exceeding customer satisfaction metrics.
- Understanding of data integration, data mapping and cloud based services concepts.
- Strong leadership and interpersonal skills.
- Energetic, self-motivated, and inspiring colleague.
- Confident to communicate with customers in all levels and conduct presentations and workshops.
- Keen on building strong relationships both externally with customers and internally with colleagues.
- Good communication skills both in English and in Finnish.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Apply Now

Share: Twitter

Send to a friend