Infrastructure Engineer

Ref#: 22477

Function: IT

Location: China, Shanghai

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

OpenText operates IDM and IoT products that help our customers secure their applications through identity management and enable their businesses to communicate to supply chains and the Internet of Things. Our team supports the Foundational Services that these products use.

You are great at:

Manage availability of foundational services, including network and VPN services, DNS, LDAP, NTP, Mail/SMTP, Compute, and Cassandra data services

Manage support of Incident & Problem management for infrastructure services and Cassandra data services

Manage escalation of support for infrastructure services and Cassandra data services to other groups such as infrastructure architecture, storage services, and/or infrastructure vendor support

Manage patches, upgrades, and maintenance of infrastructure services and Cassandra data services

Manage performance tuning for infrastructure system service and Cassandra data services

Manage capacity planning, reporting, & management for infrastructure services and Cassandra data services

Manage buildout and migrations of infrastructure services and Cassandra data services

China Regional Network Support

OpenText operates products for uniquely positioned for the Chinese market. In addition to the networking our US based team is responsible for, this position also has a specific focus on network support for China. OpenText offers a group of products specifically designed for the Chinese market. This position will assist in the managing the network for our products as well as interfacing with customers to assist them with connecting to our private network access point.

Manage Shanghai Network Access Point, including routers, switches, firewalls

Manage private customers connections, including VPN and private circuits

Manage OpenText network connectivity between our AWS Beijing Region, Shanghai Network Access Point and the larger IDM / IoT Commercial Network

Onboard new customers and work with them to establish connectivity that meets our OpenText security policies

Manage software defined networking in our AWS Beijing Region, including VPCs, ELBs, and F5 Load Balancers

What it takes:

Familiarity with Linux (RHEL/CentOS) system administration (must have)

Strong understanding of Cisco IOS (must have)

Strong understanding of Cisco ASA (must have)

Strong understanding of IPSec VPNs, NAT, dynamic and static routing including EIGRP and BGP (must have)

Strong network troubleshooting skills including working with customers to establish connectivity (must have)

Familiarity with load balancing and load balancers including F5 and AWS ELB

Familiarity with VMware vSphere and AWS EC2

Understanding of TLS, certificates, keystore and truststore

Understanding of system monitoring (OS, CPU, Memory, network)

Understanding of shell scripting (must have)

Familiarity with Ansible (nice to have)

Familiarity with Microsoft Visio or similar diagramming tool

Experience creating documentation and drawing technical diagrams

Strong English language skills and communication

Participate in an on-call rotation requiring work over the weekend and afterhours

May require off-shift working hours

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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