Renewals Sales Coordinator

Ref#: 20821

Function: Technical Support

Location: Canada, ON, Richmond Hill

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

This position has a strong focus on communication, data maintenance, as well as selling skills as it is the customers’ renewal contact for Open Text. This will involve customer account maintenance, following-up on orders and tasks for customer accounts. Strong organizational skills are needed to ensure renewal information is accurate, and status is recorded accurately for billing and future reference.

You are great at:

Primary Duties:
1.Customer account data maintenance
2.Providing regular reports on progress to management
3.Respond to inquiries and follow-up with customers (primarily by phone) and internal departments
4.Navigate and liaise with internal stakeholders as necessary to ensure customer satisfaction and financial accuracy
5.Ability to post financial transactions in SAP
6.Navigate end to end transactions in SAP, including - but not limited to - credits, rebills, customer data maintenance and co-terming contracts
7.Provide and maintain accurate records and documentation on all transactions and contracts
8.Work with direct line manager to obtain approvals in accordance with OpenText Approvals and Authority policies
9.Additional duties as required

What it takes:

1. 1+ years related experience
2. Intermediate to Expert level skills in SAP
3. Intermediate to Expert level skills in Microsoft Office Suite
4. University or College with a focus on Business or equivalent experience preferred
5. Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
6. Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
7. Willingness to take on ad hoc responsibilities

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email

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