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•Providing exceptional service via in person, phone and email on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.
•Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s Cloud and Managed Services programs
•Consulting with internal sales teams to prepare renewal quotes, overcome objections through process of negotiation and adjust quotes as required to ensure competitiveness of the solution being presented to the customer
•Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory
•Cultivating strong business relationships with internal stakeholders such as Legal, Finance and Account team
•Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
•Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
•Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time negotiations.
•Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.
You are great at:
•4-7 years’ experience working in a sales oriented, quota based, contract negotiating environment
•University/College degree within a related discipline or equivalent work experience
•Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
•Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
•Strong desire in establishing and maintaining strong relationships with client
•Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
•Ability to travel 25% of time
•Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
•Track record of autonomy, ownership and execution
•Strong ability to multi-task and prioritize work effectively
•Proven experience working in a fluid environment that is ever growing and changing
What it takes:
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email firstname.lastname@example.org.