Support Renewals Specialist

Ref#: 20365

Function: Technical Support

Location: United Kingdom, Reading

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.

You are great at:

- Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines
- Follow up with customers to ensure maintenance is renewed
- Receive, review and process incoming POs and payments
- Providing regular reports on progress to management
- Respond to internal or external enquiries and follow-up with customers (primarily by phone)
- Develop business relationships with Account Executives and other internal stakeholders
- Attend product specific, and Renewal Specialist related training
- Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
- Provide and maintain accurate records and documentation on all transactions and contracts
- Participate on Rota managing assignments from CSRs
- Additional duties as required

What it takes:

• Proven experience in a related field
• Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
• Solid sales skills with a customer focus
• Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
• Experience in an outbound phone sales/support role
• Skilled with calculations
• Willingness to take on ad hoc responsibilities
• Computer literate with Microsoft Office
• Experience in Microsoft Dynamics - Great Plains or SAP is an asset
• The following additional languages would be advantageous but are not a prerequisite
• Swedish
• French
• Italian
• Spanish

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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