Project Manager - Cloud Services

Ref#: 27611

Function: Cloud Services

Location: United Kingdom, Reading

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

This role will suite someone who is in their early stages of being a project manager and looking to develop into a senior project manager, we will offer development and offer training for the right person who has a range of experience mentioned below, you would have or are within a IT/software company as a project manager and looking for a step up.

The Cloud Services Project Manager is responsible for managing multiple concurrent global community/supplier projects for GXS/Open Text customers.

As part of the Opentext Solutions Implementation team, you will work with new and upgrade customers, taking them through a project on-board process to a go-live point.

The project implementation process involves full project life-cycle management across requirements definition/governance/SOW creation / development / testing / UST / go live phases. Customers will be large, typically global, complex and challenging.

To achieve this, the Cloud Services Project Manager is required to plan and manage the overall Implementation project, managing all resources and work streams, organising and allocating tasks, providing management reporting both internally and externally to ensure a timely delivery within agreed tolerances.

Responsibility Brief:

•Manages project to the terms and schedule outlined in the Statement of Work and drives project execution to completion.
•Creates and executes project plans and revises as appropriate to meet changing needs and customer requests.
•Effectively applies our methodology and enforces project standards and best practices.
•Prepares for customer reviews and provides project status reports to customer throughout project duration.
•Formulates and takes corrective actions to mitigate deviations to the project plans and escalates to management when appropriate.
•Serves as primary focal point to customer for project duration.
•Resolves and/or escalates issues in a timely fashion.
•Sets and manages customer expectations.
•Seeks opportunities to increase customer satisfaction and deepen customer relationships.
•Ensures project related customers’ goals and objectives are met by having a thorough understanding of the customer’s business requirements and expected end-result.

You are great at:

•Project Planning and execution
•Managing internal resources (including forecasting demand)
•Weekly and Monthly progress reporting (written and verbal)
•Client liaison via telephone and email
•Managing scope change
•Ensure partner work to agreed timescales
•Issue Escalation

What it takes:

•Experience working in the IT industry and of managing projects teams
•Ability to manage multiple concurrent projects.
•Written and verbal communications/presentation skills with both internal and external customers
•Experience problem solving, analytical, time management and troubleshooting skills
•Ability to manage multiple tasks
•Organization skills
•Proven team player
•Demonstrated experience of dealing with external customers.
•Demonstrated experience with PC office tools (Word, Outlook, Excel, General database)
•Must have strong English oral and written skills.

Good to have but not essential:
•Exposure to EDI managed services implementation
•Multi-lingual would be an advantage, preferably French or German

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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