HR Shared Services Administrator

Ref#: 24291

Function: Human Resources

Location: United Kingdom, Reading

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

Become a member of the HR Shared Services Team EMEA providing first line, Tier 1, HR support for employees, managers and HR Business Partners for all people activities related to the hire-to-retire process.

First point of contact for all HR related queries via the HR Shared Services mailbox, telephone or face-to-face interaction

Provision of subject matter end-to-end HR process expertise with a strong focus on delivering a quality service in a timely manner and within agreed SLAs

Investigation of employment issues, identifying risks, making recommendations for resolution and escalation of issues as required to the Shared Services Manager, HR Business Partner, etc for final decision.

Supervision of interface processes between the core HR systems, including 3rd party Payroll systems

Maintain employee data across all HR systems (including the newly converged Payroll systems) in a timely and accurate manner. This includes timesheet transactions, employee changes, etc. ensuring timely and accurate processing in various payroll systems

You are great at:

Organising and balancing multiple complex work flows/projects in a fast paced environment

Taking pride in delivering an excellent customer service experience

building trust based relationships with all key stakeholders

Pro-actively identifying and evaluating problems and determining root causes

What it takes:

A passion for HR and an appreciation for the importance of delivering outstanding customer service

Strong English oral and written communication skills; written and oral fluency in another language

Excellent attention to detail

Ability to work as part of a team and on own initiative

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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