Function: Technical Support
Location: United Kingdom, ReadingApply Now
This Renewals Manager (RM) role is a Customer Support function that requires experience in managing a software maintenance renewals business. The primary responsibility is to develop a long-term relationship with existing customers to maintain a high renewal rate and consistent maintenance revenue.
The RM will be expected to effectively manage a team of Renewals Specialists to ensure they meet quarterly revenue targets. The role involves a focus on customer satisfaction and will require regular site visits working alongside Sales and Services to maintain a positive customer relationship.
You are great at:
-Deal with escalated issues (liaison between all parties including, Sales, Services and Finance teams to provide a route of escalation to resolve Customer Support issues).
-Successful operation of the team to achieve targeted on-time renewal rate and revenue targets.
-Support the Sales organisations with business analytics to aide in decision making process related to service contract negotiation.
-Participate in customer contract negotiations to provide commercial support and address any Customer Support issues.
-Preparation and presentation of management and forecasting reports.
-Evaluate and propose system improvements to drive efficiencies and shorten the contract renewal process; lead or support implementation as required.
-Identify areas for process or service improvements; contribute to creation of business requirements for resolution; lead or support implementation as required.
What it takes:
•Bachelors Degree level required.
•Substantial experience managing a Software Maintenance Renewals business.
•Substantial experience managing a team of renewals reps - 4 or more reps
•Detail oriented, proactive individual with excellent organisational and communication skills.
•Strong business and commercial acumen.
•Ability to apply innovative approaches and initiative to increase productivity and work standards.
•Superior writing and presentation skills.
•Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents.
•Ability to work independently as well as collaboratively, depending on specific situations.
**The job is office based 5 days per week in our Thames Valley Park offices, Reading**
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.