Project Coordinator

Ref#: 23222

Function: Cloud Services

Location: United Kingdom, Preston

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

Main Purpose of Job: The Project Co-ordinator is responsible for supporting the initial On-Boarding of Clients’ partners. The object for the role is to ensure that the Clients’ partners are in a position to exchange EDI messages with the client’s ecommerce solution. To achieve this, the Project Co-ordinator is required to work with the assigned Project Manager and contact the partners on the client’s behalf and manage their progress from initial contact to actual message exchange. The Co-ordinator must ensure that the partners’ work to the required timescales and escalate accordingly where issues or delays are encountered.

You are great at:

Relationships:
• Responsible to: Solution Implementation Manager
• Responsible for: N/A
• Liaison with: Clients, Nominated Partners & other departments’

Main Tasks of Job:
• Client & Partner liaison during On-Boarding via telephone and email
• Maintaining the EO Management System
• Ensure partners work to agreed timescales
• Issue Escalation
• Migration of existing clients’ trading partners to new mailboxes
• Supporting On-boarding programme for in-service clients

Responsibility Brief:
• Direct Liaison with Partner and Client
• Initial Partner Contact
• Issue and collection of Primary Information Form
• Issuing Partner Information Pack
• Retrieval of Example Partner Messages via email
• Message Exchange via agreed communication method
• Escalation of Partner Issues to EO Project Manager

What it takes:

Requirements
• Strong written and verbal communications/presentation skills with both internal and external customers
• Strong problem solving, analytical, time management and troubleshooting skills
• Ability to manage multiple tasks
• Strong organization skills
• Proven team player
• Demonstrated experience with PC office tools (Word, Outlook, Excel, General database)
• Knowledge of support centre operations (Incident Management systems, phone systems, processes) would be an advantage
• Multi-lingual, especially German Language, would be an advantage

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