Service Program Manager

Ref#: 21865

Function: Consulting

Location: Germany, Grasbrunn

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

As a Service Manager you will be responsible for all Service Support and Service Delivery actions taken to ensure they meet our customer business and IT needs according to the contracts.
You will oversee the incident, problem and change management and help the team with your experience and procedural knowledge. With a lot of personal responsibility you ensure the services are delivered effectively and efficiently and you have always an eye on possible improvements.
Additionally you are the face of OpenText to our customer, maintain an open communication to the customer and report according to the service delivery plan.
With your previously acquired knowledge you feel safe in an ITIL driven environment, the complexity of the infrastructure, its (performance) monitoring and capacity planning is the challenge you are looking for. You react flexibly to demands and customer needs and enjoy to work in a team and with our international clients.

You are great at:

You’re working mainly autonomously and support our customers in Germany and Europe., demonstrating your excellent communication skills.
In the position of a Service Manager you will have budget responsibility for multiple customers.
You will actively work on the optimization of customer solutions and -processes and lead the continuous improvement process through ideas and innovation.
You like to maintain and manage complex customer environments and lead the customer with your engagement and competencies.
The basic of your profile is a technical understanding of the implemented solutions to discuss with the customer on an adequate level.
You’re acting highly flexible on changing demands and requirements from customers and you like to solve these issues in the team within a demanding international customer environment.

What it takes:

• You have a technical university/college degree, ideally in computer science (3 years of experience in lieu of degree, 3 years IT experience)
• ITIL foundation certification
• Proven knowledge/work experience in the area of incident / problem / change management
• Experience in leading a team
• A high level of commitment, willingness to learn, and the ability to quickly apply new technologies
• Experience with Windows Server systems, UNIX knowledge appreciated
• Limited Willingness to travel required

Bei OpenText verstehen und wertschätzen wir die Vielfalt in unseren Mitarbeitern und sind stolz darauf, ein Chancengleicher Arbeitgeber zu sein.

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