Function: Technical Support
Location: Philippines, Makati CityApply Now
This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.
You are great at:
• Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines
• Follow up with customers to ensure maintenance is renewed
• Receive, review and process incoming POs and payments
• Respond to internal or external enquiries and follow-up with customers (primarily by phone)
• Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
What it takes:
• Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
• Proficient in e-mail correspondences; experience in an outbound phone sales/support role
• Solid sales skills with a customer focus
• Experience in Microsoft Dynamics - Great Plains or SAP is an asset
• Must be willing to night shift, shift rotation, Philippine holidays and on call (when necessary).
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.