Director, Professional Services

Ref#: 20929

Function: Cloud Services

Location: Philippines, Makati City

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

The Director for Professional Services will focus on the establishment, execution and continuous improvement of the day-to-day operations of the organization.

You are great at:

• You will help on the development of the following key areas: Quality and Service Improvement Program, Business Continuity Management, Workforce Planning & Resource Management, Real Estate Planning & Workplace Services, Local Competency Management, Quality and Service Improvement Programs
• You will help on defining operations dashboard, together with tracking and monitoring performance against it
• You will design, implement, monitor & track operations goals & measures, including the identification of continuous improvement opportunities
• You are champion on the adoption of best practice and innovative ways of working to enhance productivity of teams
• You will provide coaching and mentoring to people
• You take charge when escalation of issues is necessary

What it takes:

• Bachelor’s degree holder
• At least 10 years in the Services industry
• Must possess a strong understanding of Shared Services business
• Must possess good understanding of the various processes related to running delivery centers as Workforce Planning & Resource Management, Business Continuity, Real Estate and Workplace Services
• Must possess strong understanding of quality frameworks as Six Sigma, ITIL, ISO or the like
• Must have good understanding of various discipline areas as Solutions Implementation, Solutions Management, Support Operations

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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