Director, Cloud Service Delivery

Ref#: 24143

Function: Cloud Services

Location: Philippines, Makati City

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

The Manila PS Director will focus on the establishment, execution and continuous improvement of the day-to-day operations of the organization.

You are great at:

• Defining operations dashboard, together with tracking and monitoring performance against it
• Quality and Service Improvement Program
• Business Continuity Management
• Real Estate Planning & Workforce Planning
• Local competency management
• Process transition, from previously separate transactions to a Mapping Consultant who analyzes, develops the map and ensures quality
• Reduce the time it take to build and deploy a map
• Improve attrition and retention

What it takes:

• Understanding of the Mapping function
• International Customer/Client Facing experience in Outsourcing or Shared Services
• At least 10 years related work experience, 5 years in a manager to director capacity
• Must possess good understanding of the various processes related to running delivery centers as Workforce Planning & Resource Management, Business Continuity, Real Estate and Workplace Services
• Must possess strong understanding of quality frameworks as Six Sigma, ITIL, ISO or the like
• Must have good understanding of various discipline areas as Solutions Implementation, Solutions Management, Support Operations
• Work in Makati, predominantly mid/night shift

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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