Collections Specialist

Ref#: 23549

Function: Finance

Location: Philippines, Makati City

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

You will provide efficient, precise and in depth account updates after every communication with a client. In addition, you will communicate with clients in a clear and professional manner on the telephone and/or email to assist them in finding solutions to resolve delinquent accounts.

You are great at:

• You will develop and maintain customer account relationships.
• You will perform timely collection of accounts while maintaining excellent customer relationships.
• You will coordinate with the Sales team in resolution of billing disputes.
• You will follow-up on open issues with customers, including researching and resolving past due invoices for payment, eliminating unapplied cash and maintaining promised check list.
• You will do input adjustments to customer accounts and maintain back-ups.

What it takes:

• Bachelor’s Degree in Accounting or any Business Course
• Minimum of 3 years relevant working experience: Call Center e.g. Collections, Sales, Customer Service
• Have a solid recent work history in Collections, Call Center, or Sales backgrounds (is a plus).
• Proficient in using Microsoft Office Applications.
• Must be willing to work US/Canada Time shifts and to work in Makati.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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