Senior Services Solution Principal

Ref#: P20042

Function: Sales

Location: US, CA, Irvine

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

OpenText™ Customer Communications Management (CCM) solutions improve customer experience through the personalization and automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our CCM solutions to design and deliver critical business communications that are highly personalized and interactive —and drive profitable customer engagement.

The opportunity:

This role is a part of the Customer Experience sales organization and is responsible for driving Professional Services pipeline and bookings growth through customer workshops, prospecting, contract negotiation and pipeline development.

You are great at:

Scope and Negotiate Professional Services SOWs and related contracts (MSA’s, Security Agreements, etc…) for Cloud, Hybrid and On-Premise solutions.

Work closely with Solution Consultants and Account Executives to present customized service solutions to potential customers.

Identify PS pipeline growth opportunities and execute install base campaigns both directly and as a part of sales/process plays.

Perform on-site workshops and assessments with customers with goal of driving more license and PS bookings growth opportunities.

Create detailed proposals and RFP responses working in conjunction with Solution Consultants and Account Executives.

Track and forecast Quarterly PS Bookings targets.

What it takes:

Bachelor's degree required and CCM Experience is highly preferred.

Additionally they require a background in professional services and ideally both professional services and some type of business development experience.

All resources are required to come from a more technical background and be able to speak succinctly to the technologies they are positioning.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act

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