Technical Consultant

Ref#:

Function: Consulting

Location: United Kingdom, London

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management #LI-POST

The opportunity:

The Technical Consultant is responsible for the implementation, administration and support of OpenText’s software solutions.

You are great at:

Provide technical leadership in working with clients to deliver successful projects to large corporations, law firms, and government agencies.
Provide implementation and functional support for proprietary platforms, including:
Evaluation of client IT environment for deployment
Develop best practices for implementation practices
Perform product deployment
Resolution of technical issues
Advice and explanation of functional and configuration options
Prioritize and effectively manage customer requests
Report and document details of technical and functional issues
Update and draft technical and user documentation.
Explore and understand the business context in which OpenText’s products operate within the enterprise, and the business challenges that accompanies its implementation in order to facilitate a successful implementation.

What it takes:

BS Degree in computer science or related field, or equivalent experience
Experience in implementation and support with complex IT solutions
Experience in implementation and support with complex IT solutions
Experience in at least one scripting language such as Ruby, Python or Perl or experience in an object oriented language such as Java, or C++
Familiarity with XML
Experience and technical knowledge of MS SQL Server, networking and Windows Server OS
Direct experience with technical consulting and support to external customers
Ability to comprehend and apply workflow and client functionality to products
Capacity to develop quickly a deep understanding of customers’ business and technical environment
Ability to relate technical or functional issues to both, the technical and business environment of the customer.
Ability to express complex technical and functional concepts effectively, both verbally and written
Exceptional analytical skills
Ability to travel minimum 25%

Nice to have:

Experienced in Regular Expressions
Experience with Enterprise Search Products
Working knowledge of T-SQL and MS SQL Database Administration
Enterprise IT Support Background
Experience in a law firm, enterprise search, or enterprise software vendor

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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