Location: United Kingdom, LondonApply Now
A OT Customer Experience Management (CEM) Project Manager (PM) is a highly motivated, self-directed and experienced individual that manages various customers and engagements within a defined region for the EMEA consulting team. The PM is a leader in the areas of customer and engagement management and possesses strong business acumen, technology expertise, administrative skills, and soft skills.
You are great at:
Customer and Engagement Management: Develops and maintains strong relationships with key customer contacts at enterprise-level customers, delivers outstanding and sustainable business value and customer satisfaction from executives to contributors.
Project scoping and estimating
Writing effective Statements of Work (contracts)
Project, scope and risk management
Understands and aligns with customers KPI’s and soft business objectives
Business Development (work directly with Enterprise Services Executives and Account Executives to assist with services and education opportunities)
Coordinate with the other Regional Leads and management to maintain consistent process and ongoing quality improvements
Actively manage and deliver project management to customers, meeting a 30% billability goal
Domain Expertise: Attains enterprise level client credibility through (a) demonstrable experience with web and media management technologies, combined with (b) industry expertise in verticals such as financial services, hospitality, or telecommunications, and (c) aptitude with consultative selling, project management, and strategy consulting frameworks.
What it takes:
Experience with Web Content Management and/or Digital Asset Management
Experience as engagement manager for established consulting firm with enterprise-level projects of at least $500K value, or a minimum of 10 project members
Technology proficiency with web technologies such as J2EE, .NET, Application Servers, XML, Portals, etc.
Marketing and brand asset management experience
Enterprise level technology and deployment experience
Administrative Abilities: Adept at resource management (including subcontractor sourcing and management), forecasting of expected delivery revenues, and contract creation, and displays a commitment to ensuring that project documentation repositories are thorough and kept current
Manage subcontractors working on engagements
Become very familiar with and effectively utilize our contract process and standard contract vehicles for the various types of relationships we enter into (including subcontractors)
Responsible for ensuring that customer satisfaction surveys are sent and completed by customers.
Soft Skills: Performs role of counselor and coach and displays outstanding communication, problem solving, negotiation and consensus building skills
Ability to travel internationally when needed > 30%
Preferred (but not required): PMI certification
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.