Billing Operations Coordinator

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Function: Finance

Location: Japan, Tokyo

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

Reporting to the Supervisor Billing , the Billing Operations Specialist Coordinator is focused on providing administrative support to OpenText’s sales organization. Working with Account Executives (AEs) and a variety of other internal departments, the incumbent is responsible for managing the order processing and billing of the organization’s most complex revenue deals. They do this effectively by reviewing deals for completeness, validating customer purchase orders against their negotiated contracts, creating sales orders and invoicing. These responsibilities are carried out with the utmost focus on customer satisfaction, while ensuring full adherence to OpenText’s legal and financial policies.

Additionally, the Billing Operations Specialist - with their advanced knowledge of OpenText business processes, policies, systems, and products - plays a critical role with the organization’s ongoing merger and acquisition activity. Acting as a functional expert, they actively participate in information discovery sessions, user-acceptance testing, and employee onboarding activities. This, combined with a continuous focus on operational excellence and revenue assurance, is essential for the department’s overall effectiveness and success.

You are great at:

Comply with the organization’s legal and financial policies, and other internal controls

Act as a Subject Matter Expert for new acquisitions

Manage external customer inquiries

Train and onboard new hires

Review Peers’ orders for in accordance with departmental guidelines and revenue recognition principles order processing guidelines

Act as a Subject Matter Expert for new acquisitions

Manage external customer inquiries

Identify and Ddrive continuous improvement efforts

Conduct user-acceptance testing and training

Provide regular input to drive thoughtful and effective departmental and inter-departmental decision making.

Manage reporting requests as required.

Create, update, and implement process and policy documentation, as required.

Create and deliver training as required to achieve successful change in processes;

Drive continuous improvement effortsComply with the organization’s legal and financial policies, and other internal controls

Onboard new hires by being their buddy throughout their regularization period from side-by-side process training

What it takes:

Detail and results-oriented, with an ability to work both quickly and accurately

Attention to detail.

Strong oral and written communication skills; multi-lingual skills an asset

Ability to work independently, as well as in a team environment

Resilient, and embraces change

Ability learn and understand new processes, policies, systems, and products

Demonstrated continuous improvement experience,

Strong computer literacy; knowledge of SAP, SFDC and MS Office products (Word, Excel, Outlook, PowerPpoint and Visio)

4-7 years of related experience in a similar environment

Sales and/or Sales Operations experience an asset

University/college education in relevant discipline (Finance & Accounting considered to be an asset)

Good experience of Solid knowledge of US GAAP revenue recognition policies/ principles

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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