Senior Technical Writer

Ref#: 24261

Function: Engineering

Location: India, Hyderabad

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

OpenText is seeking a talented, personable technical writer who contributes to the Product Information team by creating sophisticated technical documentation for a variety of software products. As a technical writer at OpenText, you plan the documentation strategy, create content, contribute to department innovations, and produce professional online help and guides. As a customer advocate, you participate in the planning process and help define the product documentation requirements.

You are great at:

•Producing high-quality, clear, accurate, and complete documentation with no
errors, within established deadlines
•Organizing and prioritizing tasks and have exceptional analytical skills
•Managing multiple projects and deliverables
•Working in an agile development environment and having the ability to gather
information for a writing assignment from a variety of sources, including
development, QA, UXD, and product management
•Researching and learning new technologies in Technical Communications

What it takes:

•University degree or college diploma (BA or MA), preferably in English,
Computer Science, Technical Writing, or Instructional Design, with 2 to 5 years
of technical writing experience
•Exceptional English and communication skills. Experience writing using a
corporate style guide and following documentation processes
•Excellent knowledge of content/help authoring tools, such as Arbortext Epic
Editor, Adobe FrameMaker, MadCap Flare, and WebWorks ePublisher. Sound
knowledge of XML and HTML and various help formats
•Excellent knowledge of Configuration Management tools, such as Perforce,
and bug tracking tools, such as JIRA
•Experience writing in a structured authoring environment and creating single-
source and minimalist content. Familiarity with DITA/DocBook and topic-based
writing methodologies
•Knowledge of documentation localization processes as well as software
usability principles
•Ability to create high quality graphics using tools, such as Microsoft Visio
•Knowledge of video production techniques and experience with tools such as
Camtasia
•Ability to create customer-focused content using user personas and customer
research
•Knowledge of Enterprise Information Management (EIM) products

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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