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The role Software Engineer/Cloud Dev Ops is to build solutions to enhance availability, performance and stability of OpenText services as well as automating away repetitive work. Your focus will be in the OpenText next generation platform using cloud technology. You will be responsible for building and creating this environment from beginning to end. You'll be working on non-production and production environments, monitoring, data collection and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation. Your mission will be to use cutting edge technology for monitoring and maintaining the day to day operations of the entire production infrastructure for OpenText Discovery on our AWS platform. The best person for this role is someone that has a collaborative spirit - in our world, it’s not about being a hero and having all the answers, it’s about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others and turn chaos into order.
You are great at:
Bachelor’s Degree in computer engineering
Minimum 5 years of Computer Engineering Experience (This will vary as we have 3 open positions and 3 different levels)
Basic Knowledge of cloud infrastructure platforms (AWS\Azure\GCE\OpenStack)
Basic Knowledge of the Linux operating system
Previous experience with 3rd Party software installation and maintenance
Must be a team player (positive attitude, willing to share knowledge with others, willing to learn, adaptable to change)
Must have ability to learn new technologies quickly
Should be extremely detail oriented and meticulous
Should have at least 2-5 years of Information technology experience. (This will vary as we have 3 open positions and 3 different levels)
Ability to thrive in a fast-paced environment working on projects against strict deadlines.
Should have a Research & Development Mentality
Should be able to work with team and individually
Strong understanding of ITIL principles, certification is a plus.
Diagnosing & troubleshooting user facing service incidents & outages
What it takes:
Working experience with PaaS (Cloud Foundry, Kubernetes and likes)
Knowledge of Docker\Linux Container
Experience with the following:
Cloud Foundry Deployments, upgrades and migration.
Customizing cloud foundry build packs per product specification.
Have worked in AWS and\or OpenStack environments
Centralized logging like Elasticsearch, Logstash, kibana and Graylog or any other
Basic Knowledge of how clustered state-full services work (Example: Elasticsearch, RIAK, Cassandra, Redis etc).
Knowledge of Docker\Linux Container and Kubernetes
Have written customize docker files for deployments
Should be familiar with CI/CD.
Should have experience with Jenkins, nexus, ansible.
The ability to understand and maintain Scripting software
Deep understanding of Windows systems
Good working knowledge of Linux
Deep expertise in Monitoring distributed systems application architectures
Exposure to & maintenance of configuration management tools at scale
Exposure to system & application level telemetry for large distributed cloud architectures
Provide attention to incidents according to Service Level Agreements.
Take ownership and accountability for the incident resolution process.
Provide a quality and timely response.
Act as a technical liaison with other teams to evaluate and report bugs.
Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.
Participate in training and information sharing activities.
Act as backup for other team members when necessary.
May require shift work.
On-call rotation is required, as 7x24x365 support is required.
Additional Value-Added Qualifications
Experience with container management and micro-services architectures such as Docker
Application clustering / load balancing concepts and technologies
Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP,DHCP, TCP,IP etc…)
Experience monitoring cloud services with Dynatrace, New Relic, Icinga, Nagios, BMC or any HPE tools
Experience migrating existing on-premise applications and services to AWS
Awareness and insight into industry trends (technology, methods and tooling)
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.