Lead Services Analyst

Ref#: 20528

Function: Cloud Services

Location: India, Hyderabad

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

We are seeking a high-energy, team oriented professional to be responsible for designing, building and maintaining analytics across multiple platforms serving internal and external needs.

The Analytics Technical Consultant will need to work closely with the operations, sales and development teams to understand data and analytics requirements and build appropriate delivery mechanisms that meet or exceed those needs using best of breed tools from OpenText.

This individual will be expected to think outside of the box, to create dashboards, metrics, standard reports and flexbile analytics which refresh at different intervals. This position is expected to design multiple internal and external facing systems with extended support from a small global team.

You are great at:

Responsible for the data management, mapping and reporting of data using databases, excel and reporting writing tools. Also responsible for ensuring the quality of the processed data and final output as well as that requests and deadlines are either met or exceeded by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.

Prepare, load, filter, and manage client data into processing software and hosted document and data platforms.

Perform thorough quality checks on client data and work product at multiple stages of processing to ensure 100% compliance of data and deliverable to client specification. Attention to detail is paramount.

Analyze project issues efficiently, effectively communicate those issues to Managers, recommend viable solutions, and provide detailed hand off instructions.

Provide and maintain detail reports of data processed and worked through all stages of data progression from collection to production

Independently work on job requests at the direction of the Manager ensuring that jobs progress and are completed within specified deadlines. Maintain a sense of urgency on all production deliverables and internal requests.

SQL Skills with a track record of transforming complex feeds into multi-table relational databases.

Organised self-starter and conscientious about the quality of his work and documentation.

What it takes:

Additional responsibilities

Work closely with analysts and subject matter experts. Ability to pick up a reasonable understanding subject matter
Requirements:
Software Used:, MS Excel, SQL, MA Access,
Computer Science background and/or degree.

MS Excel: In depth technical skills including Analyzing large data sets, creating Charts, Array formulas, custom views etc.

XML experience and understanding of XML schemas

Detail and quality oriented

Understand the importance of confidentiality

Excellent problem solving ability, verbal and written communication skills, work under strict deadlines in a legal environment and the ability to interact with all levels of staff and attorneys necessary

Strong maths and/or technology skills

Ability to handle multiple tasks under challenging conditions and work as a team player

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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