Location: Netherlands, HoofddorpApply Now
OpenText Global Services intends to have a long-lasting relationship with our key-customers and be their preferred services partner. This should result in a jointly defined project in close cooperation with these key accounts. The PS Program Manager will include Analysis, Design, Build and post deployment support services.
The PS Program Manager will have a dual responsibility to work on Business Development from PS side and manage implementation projects. Business Development means active participation in account teams, management of customer relations and preparation of proposals.
PS Program Manager will report to the Regional Service Director and be targeted on personal utilization, EMEA Revenue and margin.
You are great at:
The PS Program Manager serves as the single point of contact for key accounts who have multiple projects running and have a high potential for more of these kinds of projects. This means that time must be divided between Business Development and Project Management (delivery of services to these customers).
An PS Program Manager will typically have sole responsibility for delivery within a number of customers (2-3).
The PS Program Manager will be equally responsible for developing and delivering new business, so e are seeking a Sales focused individual (who understands Service Delivery)
The PS Program Manager will become familiar with the complete business and technical environment in which each of their customers uses our software and then become the focal point for all calls from the customer in order to ensure the highest level of service, effectively a single point of contact between the customer and OpenText .
What it takes:
-Serve as a point of escalation, managing the escalation through resource assignments coordination between the different Open Text and customer departments/teams.
-To manage the scheduling and delivery of all consultancy defined within the project, including onsite visits of the consultants and technical specialists.
-To facilitate open communication between the customer and other departments within OpenText.
-Experience in working within a similar Software organization , preferably in roles across 2 or more of the following areas:
•Sales / Account Development
-Basic working knowledge of the EIM technologies and ability to hold strategic discussions around their deployment
-Strong interpersonal and people management skills
-Strong attention to detail and demonstrable strength in planning
-Ability to build and manage strong customer relationships, both internal and external
-Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task
-Self motivated individual used to working in an isolated environment without close direction
-Fluent Dutch and England written and verbal
The role is expected to be based up-to 2-3 days a week at customer sites, with the remainder of time at the most convenient Open Text office.
There may be occasional need to work outside of conventional hours (either due to the customer undertaking work out of hours that requires SPM involvement, or to co-ordinate with worldwide Open Text teams in different time zones)
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.