Customer Manager - Sales

Ref#: 20334

Function: Sales

Location: Germany, Frankfurt

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

Business Network

This role can be based in any of our German offices.

OpenText Business Network is a leader in B2B solutions and powered by the world’s largest business network in the Cloud. Our Business Network Account Executive team offers a set of solutions that facilitate efficient and secure exchange of information inside and outside of the organization, ranging from on-demand messaging and secure managed file transfer, to B2B integration and B2B applications. The world’s largest companies run in the OpenText Cloud that is supported 24/7 by our managed services team and enables 20 billion digital commerce transactions per year.

The Customer Manager is responsible for managing, protecting and growing established accounts by maintaining post-sales contact with clients and facilitating a positive, productive and sustained relationship. Additionally, the Customer Manager negotiates clients into long term contracts, minimizing cancellations and selling new products and services.

You are great at:

* Ensuring customer satisfaction, probing for new opportunities, and ensuring contacts are up to date with the latest information about new services.

* Negotiating client contracts and driving renewals while minimizing cancellations.

* Managing client requests and maintaining ownership of issues until resolved.

* Identifying and leading the sale of additional products or services.

* Partnering with field sales, professional services, and customer support while maintaining a consistent front to the client.

* Delivering monthly commercial service reviews with the customer and internally.

What it takes:

* Minimum 5+ years of post-sales customer account management.

* A successful track record of managing renewals and driving revenue opportunities within your customer base.

* The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.

* Experience supporting sales accounts within the EDI, B2B and PLM industries.

* Excellent communication and time management skills.

Bei OpenText verstehen und wertschätzen wir die Vielfalt in unseren Mitarbeitern und sind stolz darauf, ein Chancengleicher Arbeitgeber zu sein.

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