Order Administration Specialist

Ref#: 21171

Function: Sales Operations

Location: US, OH, Columbus

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

The Order Administrator is the central recipient for all Open Text products requests ready for fulfillment. Responsible for receiving and print orders and e-mail, review requests for completeness and accuracy, then forward them to the appropriate process group for distribution. Generate license keys using various systems and set up electronic deliveries.

You are great at:

• Process and retrieve orders from SAP, ITSM and e-mail
• Generate product licenses and keys using various license key generation utilities
• Forward packing slips requiring outside fulfillment to the respective brand contact
• Research and resolve issues with orders and license keys
• Assist global Support, sales staff and customers with issues concerning orders
• May be required to attend various meeting and give presentations
• In-depth problem analysis
• May be required to learn and assist with the job duties of Fulfillment Specialist and Fulfillment Operations

What it takes:

• Computer literate with Microsoft Office suite of products with significant experience using Excel spreadsheets. SAP experience an asset
• Must be able to balance multiple projects in a fast-paced environment
• Able to adjust priorities to meet changing needs
• Secondary School diploma and may require some post secondary education.
• 1-4 years of relevant experience
• Attention to detail
• Problem solving
• Accountability

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act

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