Lead Change Manager

Ref#: 20547

Function: Cloud Services

Location: US, OH, Brook Park

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

The Change Manager role is required to participate and ensure the proper execution of OpenTexts Change Management process according to its published policy and standards. This role will be required to work closely with the IT Lines of Business to ensure all the necessary steps are taken to mitigate the risk of changes to the company’s production environment.
The primary goal of the Change Manager is to ensure changes are properly documented and prioritized in compliance with OT’s published Change Management policy and standards.

You are great at:

Executing Change Management process tasks in adherence with OT published policy & standards.
Coordinates and manages the Change Management process across IT Lines of Business and suppliers to ensure that change implementations are performed in a responsible, coordinated manner.
Escalates risks to management and to the Corporate Change Manager as necessary
Supports the reporting of Change Management metrics and KPIs by ensuring changes are properly documented, prioritized, and closed out accordingly.
Provides support for the assigned IT Line of Business in complying with the Change Management process and its published standards.
Ensures that changes are properly classified according to urgency, timing, and potential impact.

What it takes:

Service Management processes detailed knowledge including Change, Incident, Problem and Request Management.
Broad industry experience for industry standard application software, hardware and networking.
Able to lead, troubleshoot and take charge during high activity sessions.

Education and Experience:
Experience leading geographically distributed and culturally diverse work teams.
Bachelors degree in an IT field or equivalent work experience.

Industry Experience:
5 years in IT with Software, Infrastructure, or Operations.
Prior technology experience is desired in application, database, server, network or other IT areas.
Minimum 2 years of experience in working with or exposure to change/release management activities.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act

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