Junior Technical Consultant (m/w/d)

Ref#: 23013

Function: Consulting

Location: Germany, Rheinbach

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

The Technical Consultant is responsible for the implementation of Recommind’s Axcelerate eDiscovery applications.

You are great at:

Provide implementation and functional support for proprietary platforms, including:

Evaluation of client IT environment for deployment

Develop best practices for implementation practices

Perform product deployment

Resolution of technical issues

Advice and explanation of functional and configuration options

Prioritize and effectively manage customer requests

Work closely and coordinate tasks with other members of the team

Report and document details of technical and functional issues

Update and draft technical and user documentation.

Explore and understand the business context in which Recommind’s products operate within the enterprise, and the business challenges that accompanies its implementation in order to facilitate a successful implementation.

What it takes:

BS Degree in computer science or related field, or equivalent experience

2 + years experience implementation and support with complex IT solutions

2+ years experience in at least one scripting language such as Ruby, Python or Perl or experience in an object oriented language such as Java, or C++

Familiarity with XML

1+ years experience and technical knowledge of MS SQL Server, networking and Windows Server OS

2+ years direct experience with technical consulting and support to external customers

Ability to comprehend and apply workflow and client functionality to products

Capacity to develop quickly a deep understanding of customers’ business and technical environment

Ability to relate technical or functional issues to both, the technical and business environment of the customer.

Ability to express complex technical and functional concepts effectively, both verbally and written

Exceptional analytical skills

Ability to travel nationally and internationally

Nice to have:

Experienced in Regular Expressions

Experience with Enterprise Search Products

Working knowledge of T-SQL and MS SQL Database Administration

Enterprise IT Support Background

Experience in a law firm, enterprise search, or litigation support vendor

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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