Ref#: 24071

Function: Cloud Services

Location: India, Bengaluru

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The opportunity:

An OpenText Content Server Lead Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. Such delivery activities encompass the design, development, deployment, testing and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Professional Services team.

Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon levels of experience. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) of the cloud deployments.

The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing.

You are great at:

Work within an OpenText technical delivery team in order to:
Participate and contribute to technical design & deployment activities.
Participate in planning and execution of new implementations, Sizing, upgrades and patching activities.
Participate in the advanced configuration of CS software components, in line with project and customer time scales.
To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources.
Actively contribute in automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.
Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business.
Actively use and contribute to the project management standards and quality checks used within OpenText Professional Services.
Manage expectations and responsibilities for all client and internal stakeholders.
Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy.
Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or Implement proposed solutions.
Operate, manage, and administer production applications on UNIX and Windows based servers and services according to policies and best-practices.
RCA and Build workaround for the alerts from monitoring of applications, servers and devices sufficient to meet service level agreements
Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services.

What it takes:

Person Specification (Qualifications and Experience required):
BE/B. Tech. or equivalent technical qualification
Minimum of 10 years of relevant experience

Key Skills / Experience:
Well versed with Design , Development ,deployment, administration and troubleshooting of the OpenText Content Suit Platform and surrounding components (Content Server, xECM, Brava, OTDS, Search & Indexing). Experience with Cloud deployment of the Content Suit Platform will be advantage.

Good experience/knowledge on following:
Experience delivering service using ITIL methodology
Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)
Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript)
Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).

Candidate should possess:
Ability to lead small technical team, review technical deliverables and provide technical guidance to the team
Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
Strong interpersonal and people management skills
Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task

Desired skills
Opentext Content Server , OTDS , Xecm for SAP, Archive center , Brava, Blazon, Exstream,
Experience with Web Services and LDAP, SSO , SAML,Oauth, Rest Services , oScript.
Java , Tomcat , IIS Advance configurations.
Awareness on virtualization / VMware would be advantage
ITIL certification would be considered a great asset.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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