Location: India, BengaluruApply Now
OpenText Delivery Manager (DM) will act as a client advocate to ensure consistent service and ongoing satisfaction across all OpenText functions including:
You are great at:
Delivery Managers are responsible for ensuring the client’s overall satisfaction. This is a critical evaluation point for each DM
Works with client to clarify any issues or manage expectations
Manages and works across OpenText organizations to develop remediation plans for open issues
Ongoing Program Management
Coordinates all implementation changes to ensure continuity
Manages the delivery of small projects and change requests
Facilitate status calls, track issues and provide updates for work in progress
Ongoing Solution Enhancements
Manage the intake and completion of change requests for M/A/C (move/add/change) activities
Production Services Oversight - Follow Support Management escalation path and cc DM if no response during business hours
Works with Support as they provide oversight of Incident management, proactive error notifications, FA tracking, planned maintenance and problem management
What it takes:
8 to 12 years of EDI experience with 5+ years of Delivery/Account Management Experience
Delivery Manger (DM)
The DM is the customer advocate.
Responsible for quoting TeamBook Requests
Responsible for ensuring timely delivery of deliverables
Responsible for billing TeamBook CRs in Business Grid
Responsible for quarterly/monthly/weekly meetings
Responsible for knowing the client's contract (allotments and rates we charge for work)
Responsible for coordinating meetings to resolve development or production issues cross functionally
Responsible for client satisfaction
If you have any accounts that you do not have periodic (weekly/monthly) meetings with, please make sure you follow up with them at least monthly to check in and see if there is anything they need, no matter how small the account is.
Also, please make sure you are regularly checking monthly KC/Doc volumes against their contract to ensure we are charging the correct amounts for NBS.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.