Program Manager - Optimize Managed Services

Ref#: 19236

Function: Consulting

Location: Canada, ON, Waterloo

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

We are seeking a Junior level Program Manager, a dynamic business professional with a minimum of 2 years’ experience with Enterprise Content Management products and Support Program Delivery.
The individual will be responsible for the execution of OpenText Optimize Managed Services Programs acting as a liaison between the client and OpenText. The individual must have a proven track record in getting results, be articulate, self-motivated, and highly skilled in interacting with customers.

You are great at:

To manage the scheduling and delivery of all consultancy defined within the program, including onsite visits with clients, completing regular reports and maintaining detailed client information.

Serve as a point of escalation, managing the escalation through resource assignments and coordination between the different OpenText and customer departments/teams.

Ability to establish rapport, trust and confidence with client, team and peers and communicate at both the technical and managerial level.

Ability to speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques in a challenging, real-time, support environment.

Meeting with development and product management staff to address development/product enhancement needs for the client.

To clearly document all interaction with customers and implement plans of action towards resolving outstanding issues, as required.

What it takes:

Minimum of 2 years of experience with Enterprise Level Customers in a technical support environment

Experience with Enterprise Content Management products while OpenText product skills are an asset

Ability to build and manage strong customer relationships, both internal and external

Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task

Program/Project Management and/or ITIL credentials desirable

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com.

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