Shared Services Administrator (8 month contract)

Ref#: 15253

Function: Finance

Location: Canada, ON, Waterloo

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ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.


The Opportunity:
Reporting to the Supervisor of Shared Services, the Shared Services Administrator is focused on providing administrative support to OpenText’s Professional Services organization.  Working with a variety of internal departments, the incumbent is responsible for the order processing and billing of the organization’s professional services deals.  They do this effectively by validating customer purchase orders against their negotiated contracts, creating invoice drafts for review and approval, and posting the sales transactions once approved.  These responsibilities are carried out with utmost focus on customer satisfaction, while ensuring full adherence to OpenText’s legal and financial policies.  

Shared Services Administrators are highly motivated individuals that efficiently employ sound judgment in a dynamic environment with minimal supervision. Their professionalism and dedication to operational excellence ensures all dealings with others are addressed promptly within tight timeframes.


You are great at: 
  • Validate customer purchase orders and statements of work (SOWs) for completeness and consistency 
  • Process orders and conduct invoicing, ensuring accuracy and lead time expectations are met
  • Troubleshoot and resolve order management and billing issues 
  • Comply with the organization’s legal and financial policies, and other internal controls
  • Process Credit & Rebills
  • Provide status updates
  • Manage customer inquiries 
  • Assist with other administrative duties as required

What it takes: 

  • Detail and results-oriented, with an ability to work both quickly and accurately
  • Strong oral and written communication skills; multi-lingual skills an asset
  • Ability to work independently, as well as in a team environment
  • Resilient, and embraces change
  • Willing to share knowledge and skills with others
  • Strong computer literacy; knowledge of MS Office products (Word, Excel, Outlook), MS Great Plains, ChangePoint, SAP, and SalesForce an asset
  • University/college education in relevant discipline
  • 2-5 years of related experience in a similar environment


At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com

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