Senior Systems Analyst

Ref#: 18590

Function: IT

Location: Canada, ON, Waterloo

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

You already have a solid background in systems administration or customer support and would now like to progress your skills in the areas of enterprise information management. The team is small and very collaborative. We are a fast-paced organization and there are numerous projects in progress at any one time.

You are great at:

• Providing operational support to end users and IT colleagues. In this role assignments this will include a variety of OpenText applications including Content Server, AppWorks, Process Suite, InfoFusion, OpenText Directory Server and related technologies.
• Maintaining systems as required; patching, upgrading, monitoring and troubleshooting are regular activities during business hours, and sometimes outside of business hours to minimize service disruption.
• Familiarity with a wide-breadth of technologies; web-based applications, the difference between on premise and Cloud software, workflow/BPM process solutions, and ITIL.
• Familiarity with HTML, CSS, JavaScript frameworks, report writing, and other related technologies.
• Supporting acquisition content integration activities, including content and workflow migration to Content Server and other standard OT ECM tools.

What it takes:

• Bachelor’s degree in computer science, engineering, business, finance or a related area of study or significant experience in a similar role.
• Experience with or willingness to learn process automation and web development. This often entails coding a user interface (web) using modern CSS and JavaScript frameworks, designing the logic of a workflow process using Content Server’s workflow tools, and integrating the two together to provide a highly accessible and intuitive solution.
• Experience with or willingness to develop and exercise skills in the areas of enterprise information management, web-based software applications, application integration, workflow processes, and domain expertise through working with specific groups such as finance, engineering or customer support.
• Experience with OpenText Content Server preferred.
• Experience with OpenText Process Suite preferred.
• A self-starter attitude, a strong desire to learn as you go, and the belief that you can make a meaningful contribution to your immediate team, the business users that you serve, and to the organization as a whole.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email

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