Director, Credit, Collections and Accounts Receivable

Ref#: 17194

Function: Finance

Location: Canada, ON, Waterloo

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

The Director of Credit, Collections & Accounts Receivable is globally responsible for meeting or exceeding AR performance targets, reporting, training, collection policy and strategy in a Shared Services environment. The Director is expected to continuously drive down DSO through leveraging strong business relationships with Field Operations and Global Billing teams, apply strong business acumen to identify opportunities to improving financial performance and provide decision support for strategic business initiatives. In addition the position is responsible for ensuring compliance with US GAAP and company policies and procedures.

You are great at:

• Lead a global team of Credit and Collections professionals responsible for a total AR portfolio over $2.6B
• Create and maintain all corporate AR collection policies, controls, strategy and goals
• Set, track, meet and exceed challenging corporate collection targets by geography, revenue stream and business unit
• Establish and manage strong business relationships with Billing, Controllership, Field Sales, Services and Operational teams as well as senior and executive management to report, alert, escalate and swiftly resolve collection issues
• Closely monitor and report on key AR metrics including AR aging, Allowance for Doubtful Accounts, bad debt expense, write-offs, credit notes, on account credits, DSO and cash flow (actual and forecast) from operations by customer, geography, revenue stream, 3rd party sales and business unit
• Be a significant contributor to cash flow management forecasting, reporting and management
• Gain a thorough understanding of the opportunity booking process for all revenue streams, products and services to leverage key stakeholder relationships to enhance and streamline the billing processes as they impact the quality of the overall AR portfolio
• Ensure sufficient controls are in place for the accurate and timely collections and related accounting processing treatment for all payments, allowance for doubtful accounts and write-offs
• Support M&A activity through due diligence and promptly assuming responsibility for acquired AR and integrating processes, controls and reporting

What it takes:

• Minimum 10 years of experience leading global Receivables/Billings/Credit & Collections teams
• Proven leader at the Director level with strong interpersonal and leadership skills
• Proven ability to develop rapport with key stakeholders including, finance peers, field staff, operational support staff as well as senior and executive Management
• Strong team player who is willing to work collaboratively across functions
• Strong employee training and development experience
• Previous experience analyzing and improving AR performance
• Proven experience in successfully implementing process improvement programs
• Ability to develop a vision and provide strategic directions for plans, systems, practices and tools that support the vision
• Capability to communicate information clearly at executive levels to facilitate understanding and decision making
• Bachelor or Master’s degree in Business, Finance, Accounting and/or a related professional designation
• Fluent in written and spoken English; ability to speak and write in other languages (French, German) is a plus
• Experience in working with cross-functional, virtual teams globally under extreme deadlines
• Some Travel may be required

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email

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