Cloud Delivery Architect

Ref#: 15139

Function: Consulting

Location: US, Virtual

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OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

The Opportunity: 

Cloud Delivery Architect (CDA) provides technical leadership and is responsible for all technical aspects of Migrations to the Cloud and Cloud Services delivery for one or more customer engagements. CDA possesses technical expertise in designing, implementing, supporting, tuning and optimizing product solutions, is a subject matter expert of customer environment and applications; adheres to customer’s service delivery and business processes. CDA is technical point of contact for technical escalations, mentors less experienced staff members, actively engages with clients and leverages relationships to successfully onboard customers to the OpenText Cloud 

CDA becomes a trusted technical advisor to the customer, giving them the confidence that OpenText understands it's products; know why and how our customers are using them. CDA works closely with Service Delivery Manager, local and offshore delivery resources, product support and customer technical teams to ensure customer expectations and service level objectives are met. 

You are great at: 

  • Acting as technical lead for migrating customers to the cloud and managing and coordinating the technical delivery of onboarding customers to the cloud.
  • Coordinating with PS and COE team to design and implement the best approaches to migrate customer solutions to the cloud.
  • Performing analysis of environment and recommend stability, performance and service delivery process improvements.
  • Creating technical documentation which may include technical procedures, knowledge transfer, knowledge base articles, design, test cases, deployment procedures and root cause analysis etc.
  • Conducting technical audits and in depth environment health check reviews.
  • Adhering to proper escalation and change control procedures.  
  • Acting as single point of contact for technical escalations, present technical status updates, analysis and recommendations to customer and internal management.
  • Keeping service delivery manager informed of all activities, alerting on risks and issues promptly.
  • Identifying opportunities to maximize services revenue and margin within customer base
  • Assisting in creating proposals that address current and evolving client requirements  
  • Mentoring and assigning tasks to technical team members.

What it takes: 

  • Bachelor’s degree in a technical discipline.
  • 5+ years’ experience in design, implementation and support of Documentum platform including xCP.
  • Experience of DEMA (migration tool), other migration tools and migrations methodologies is highly desirable
  • 3+ years’ development experience in Java, Visual basic, HTML, JSP, JavaScript and ASP.
  • Experience in Microsoft SQL and/or Oracle database, Microsoft IIS, IBM Web sphere, Windows server, AIX, using FTP, remote desktop tools, Microsoft Power point, Microsoft Excel and implementing/supporting high availability configurations.
  • Experience working with remote and vendor product support teams.
  • Experience as technical lead in a complex software development project.
  • Proficient at extracting requirements from business users, understanding and presenting technical and business impacts.
  • Communicate effectively and persuasively to varied audiences: technical, non-technical, senior management, in variety of settings  
  • ITIL, Java and EMC proven professional certification highly desired.

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email

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