OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
We are looking for a Product Support Specialist to join our team in Tokyo. The primary responsibility of this role is to provide first-and second-line support on the use and configuration of a range of OpenText products with primary focus on supporting EIM products. In addition to supporting complex customer environments this role may also involve suggesting techniques and tools for application development, and submitting requests to the development team for product enhancement.
You are great at:
- Troubleshooting escalated customer issue in a timely manner via telephone, Email and where necessary onsite support.
- Testing Product issues within the various environments for validation and solution purpose.
- Providing consulting support to the 1st level support team.
- Providing detailed written documentation of all customer issues within the company database.
- You are a strong team player who can work alongside other departments and teams in troubleshooting major issues.
- Assisting, training and mentoring of 1st level Support technicians.