Customer Manager

Ref#: 17648

Function: Sales

Location: Singapore, Singapore

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

Reporting to the VP, BN Sales - Asia Pacific, the Customer Manager will be responsible to generate revenue transactions by maintaining contacts for cross-sell and up-sell solutions and services for customer satisfaction. The Customer manager is focused on driving sales opportunities and building strong client relationships which will generate sales through new contracts and renewals.

You are great at:

Maintain post sales contract on a regular basis for a cross-sell and up-sell the solutions and services for customer satisfaction

(Proactive Customer management - ensures customer satisfaction, probes for new opportunities, ensures contracts are up to date and share information about new services)

(Reactive Customer management - ensures cancellations, credit requests and customer issues are handled in a timely manner)

Track customer information regarding volumes, status changes and services to forecast account revenues, sell additional services into base account

Negotiate client contracts and renewals and reviewing client agreements on a regular basis

Escalate issues to appropriate department and maintain ownership until issues are resolved

Identify, lead and pass larger scale opportunities to field sales executives

Keeps abreast of OT BN offerings and relating the services to the customer’s needs

Maintaining ongoing follow through and follow-up to customers *Go-To- person

What it takes:

Degree holder with minimum 10 years of Customer Management experience

Strong experience with knowledge of B@B and Enterprise Integration Technologies in e-Commerce industry in Financial Services, Retails/Distribution, Manufacturing (High-tech) or Logistic

Strong organization sills, result-driven, customer-oriented and details-oriented

Able to work both independently as a team player with good interpersonal and communication skills

Excellent command of both spoken and written English

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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