Sr. Director Professional Services - Cloud

Ref#: 19159

Function: Cloud Services

Location: US, CA, San Mateo

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

We are seeking a high-energy, team oriented professional with electronic discovery and litigation support experience to join Recommind as a Director of eDiscovery Services. This role oversees a team of eDiscovery professionals that work with customers in online document hosting and analytics products. The Director position is responsible for tracking team performance, executing team training initiatives, creating mechanisms to report on team bandwidth, and leading a team of eDiscovery professionals to offer superior service and achieve team goals.

You are great at:

Lead a team of eDiscovery professionals and promote fundamentals like teamwork, professionalism and cooperation

Track and report on team capacity and utilization

Streamline business operations and develop procedures that create team efficiencies

Organize training initiatives to educate team members on OpenText software products, best practices, and project delivery

Meet with clients to review team performance. Coordinate directly with customers as needed to ensure that team is meeting expectations

Create resourcing plans to scale the team for future growth

Ensure that team hits financial goals and contributes to margin

Team with Sales to understand future engagements with existing clients and develop strategies for client delivery

What it takes:

A minimum of 5 years of experience as a Litigation Support Manager, or relevant team management experience

Ability to motivate and lead others

Proven skills in working in a deadline oriented, fast-paced environment

Exceptional analytical and logical skills

Effective written and oral communications

Thorough knowledge of project management and information management methodology

Positive and professional relationships at all levels

BA or BS degree required

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act

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