Function: Technical Support
Location: Canada, ON, Richmond HillApply Now Connect with LinkedIn Connect with Xing
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Reporting to the Manager, Maintenance Renewals this position is focused on relationship management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth. Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.
You are great at:
Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.
Consulting with internal sales teams to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory
Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs
Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
What it takes:
1 – 2 years’ experience working in a sales oriented, lead generation or renewals environment
Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
Strong ability to multi-task and prioritize work effectively
Proven experience working in a fluid environment that is ever growing and changing
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email email@example.com.