Manager, Maintenance Renewals

Ref#: 18337

Function: Sales

Location: Canada, ON, Richmond Hill

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

The Manager, Maintenance Renewals role is a Customer Support function that requires experience in managing a software maintenance renewals business. The primary responsibility is to develop a long-term relationship with existing customers and maintain a high renewal rate and consistent maintenance revenue. This individual will be expected to effectively manage a team of Renewals Specialists to ensure they meet quarterly revenue targets. The role involves a focus on customer satisfaction and will require regular site visits working alongside Sales and Services to maintain a positive customer relationship.

You are great at:

• Successful operation of a strong renewal team to achieve targeted on-time renewal rate and revenue targets
• Supporting the Sales organizations with business analytics to aide in decision making process related to service contract negotiation
• Participating in customer contract negotiations to provide commercial support and address any Customer Support issues
• Working through escalated issues and liaise with a variety of internal teams including, Sales, Services and Finance to provide a route of escalation to resolve Customer Support issues
• Presenting management reports
• Evaluating and proposing system improvements to drive efficiencies and shorten the contract renewal process; lead or support implementation as required
• Identifying areas for process or service improvements; contribute to creation of business requirements for resolution; lead or support implementation as required

What it takes:

• 3 -5 years’ experience working directly with Software Renewals in a leadership role
• Bachelor's degree or equivalent working experience
• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
• Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents
• Ability to apply innovative approaches and initiative to increase productivity and work standards
• Strong desire in establishing and maintaining exceptional relationships with clients
• Strong organizational, planning, and prioritization skills are required
• Goal-oriented, positive, a self-starter, with strong and analytical skills
• Track record of autonomy, ownership and execution

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com.

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