Renewals Specialist (Maternity Cover) French Speaker

Ref#: 15078

Function: Technical Support

Location: United Kingdom, Reading

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity:
This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for Open Text.  This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers.  Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.  

You are great at:
  • Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines 
  • Follow up with customers to ensure maintenance is renewed  
  • Receive, review and process incoming POs and payments 
  • Providing regular reports on progress to management 
  • Respond to internal or external enquiries and follow-up with customers (primarily by phone)
  • Develop business relationships with Account Executives and other internal stakeholders
  • Attend product specific, and Renewal Specialist related training 
  • Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
  • Provide and maintain accurate records and documentation on all transactions and contracts 
  • Participate on Rota managing assignments from CSRs 
  • Additional duties as required 

What it takes:

Proven experience in a related field
Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
Solid sales skills with a customer focus
Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
Experience in an outbound phone sales/support role
Skilled with calculations
Willingness to take on ad hoc responsibilities
Computer literate with Microsoft Office
Experience in Microsoft Dynamics - Great Plains or SAP is an asset
The following additional languages would be advantageous but are not a prerequisite  
Swedish
French
Italian
Spanish


At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com

At OpenText we understand and value diversity in our employees are proud to be an Equal Opportunity Employer

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