HR Shared Services Advisor

Ref#: 16601

Function: Human Resources

Location: United Kingdom, Reading

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The opportunity: 

Become a member of the HR Shared Services Team EMEA providing first line, Tier 1, HR support for employees, managers and HR Business Partners for all people activities related to the hire-to-retire process. 
- First point of contact for all HR related queries via the HR Shared Services mailbox, telephone or face-to-face interaction 
- Provision of subject matter end-to-end HR process expertise with a strong focus on delivering a quality service in a timely manner and within agreed SLAs
- Investigation of employment issues, identifying risks, making recommendations for resolution and escalation of issues as required to the Shared Services Manager, HR Business Partner, etc for final decision.
- Supervision of interface processes between the core HR systems, including 3rd party Payroll systems
- Maintain employee data across all HR systems (including the newly converged Payroll systems) in a timely and accurate manner. This includes timesheet transactions, employee changes, etc. ensuring timely and accurate processing in various payroll systems


You are great at: 

- Organising and balancing multiple complex work flows/projects in a fast paced environment
- Taking pride in delivering an excellent customer service experience
- building trust based relationships with all key stakeholders
- Pro-actively identifying and evaluating problems and determining root causes

What it takes: 


- A passion for HR and an appreciation for the importance of delivering outstanding customer service
- Strong English oral and written communication skills; written and oral fluency in another language (preferably Spanish)
- Excellent attention to detail
- Ability to work as part of a team and on own initiative


At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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