EMEA Payroll Manager

Ref#: 15540

Function: Human Resources

Location: United Kingdom, Reading

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity:

The HR Shared Services Manager, Tier 2 will work closely with heads of function, department managers and individuals to optimize self-service and coach on how to optimize the HR service via internal networks. Manage daily operation of HR Shared Services Tier 2 (regional team), while working closely with other HR / cross-functional areas such as benefits, recruitment, HRBP team to ensure alignment with all Company policies, practices and procedures, and ensuring payroll is produced timely,  accurately and complying with corporate and legislative guidelines.

The role will be responsible for leading a team of HR Specialists, (Senior) Payroll Specialists and Benefits Specialists in order to support the HR Shared Services structure to provide solution oriented support across a diverse range of HR activities, with a focus on Payroll and Benefit administration activities and compliance to internal and legislative processes and regulations.
Seamless execution of a full range of duties related to global/local HRSS administration processes including (but not limited to): 

Delivery:

Responsible for delivering a high quality employee experience, cultivating a culture of customer service and building relationships with key stakeholders across HR and the business
Ensures employee/manager tickets are addressed in a timely and professional manner at all times.  Leverages the ITSM ticketing data to make recommendations for areas of improvement
Liaise with Payroll providers, colleagues across HR, Variable Compensation and Finance throughout the pay process
Provide support and advice to HR Shared Services team members related to administrative processes in the payroll cycle
Monitor and evaluate team performance, attendance, provide feedback for employee development, and handling various personnel issues
Partner with the Global Ops Excellence team and other stakeholders to further develop and integrate tools to increase customer awareness and satisfaction, as well as improve overall system and operating efficiencies 
Represent the service center to key clients/customers, providing them with issue resolution, status on Center activities or other responses to promote good relations between the Center and its customers
Solicit regular client feedback to ensure alignment with the desired employee experience
Maximize investment in new and existing systems to ensure the most efficient & customer focused user experience
Set service level expectations and solicit regular client feedback to ensure alignment with the desired employee experience 

Team Management:

Incorporate the vision set forth by the HR leadership Team; keep team members abreast of important issues necessary to enhance daily activities
Responsible to lead, coach, motivate and develop team members to deliver a high level of performance and to achieve or exceed set operational targets 
Identify methods for enhancing the capabilities of the HR Shared Service team. i.e. HR systems, Payroll systems, etc
Maintain key performance indicators and metrics to measure team performance and highlight opportunity and focus areas
Monitor and evaluate team performance, attendance, provide feedback for employee development, and handling various personnel issues

Process Improvement:

Make recommendations in development of systems and process with eye to increase productivity, promote scalability and improve the level of service for employees keeping in mind global standards and regional differences.
Help develop and/or learn and adapt to new policies and procedures required to process and resolve personnel transactions, inquiries and issues and manage the change within the Team.
Establish short and long term goals to support departmental strategy
Develop guides, process maps and relevant training material for the shared service team and wider stakeholders in order to effectively implement new processes and procedures.
Oversight of certain Merger and Acquisition Administration Activities: administrative process integration and support systems alignment


Working in partnership with the Global Ops Excellence team, ensure consistency and competency in human resource processes, including compliance with SOX and all applicable labor laws and regulations.
Prepare and perform regular audits; including the spot-checking of filing processes and documentation.
Ensuring regular quality checks on key process across the HR Payroll functions suggesting improvstablish and maintain appropriate processes, operational standards and service level agreements (SLA's) for service delivery. Prepare regular analysis and reports for both departmental and management use. Creation of these reports will involve analyses of varying amounts of data using Excel and data reconciliationReview and analyze (where appropriate) monthly MI being prepared by the team and ensure this best fits business requirement


Make day-to-day decisions impact the project or smaller department / function effectiveness, overall planning, scheduling and deliverables. Poor decisions can hinder the ability to meet short-term goals or milestones. Works collaboratively with direct reports.
Make multiple decisions using specialized knowledge or skills at the project level, including resolution of problems and the development and implementation solutions.
Through direct reports or project teams drives the achievement of deliverables. 
Receive direction from senior managers. 
Assessment of the problem involves analysis and evaluation of a variety of factors, including current business trends and / or project / departmental issues which may be ambiguous and complex. Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
Promote an effective team environment through clear communication of policies and procedures. Responsible for providing input into project and assignment goals and objectives. Leads the completion of multiple assignments within a project / functional environment. Effectively demonstrates leadership attributes, shares project / functional expertise. May fill role of staff member.

Select, train and evaluate Professional or Specialist staff.
Interactions are with internal and external client groups at all levels and pertain to project / department activities. Independently gains cooperation and commitment through personal persuasiveness. Interactions may be on behalf of project / functional team members. Contributes to the overall delivery of project / department / 
function objectives
Experience in an HR Shared Services role with a strong focus on Payroll, including experience in managing and developing teams
Works well in a team environment, provides motivation, inspiration and vision to teams
Experience in regional payroll practices, policy & process and legislative 
Able to build trust based relationships with all key stakeholders
Post-secondary education
Completed Human Resources/Payroll Certification/ diploma, designation or certification
SAP or equivalent HR system experience and/or Outsourced payroll packages (ADP, Ceridian, etc.)
Global and/or Country specific knowledge required
Strong English oral and written communications with ability to communicate effectively on the telephone, and in group and face-to-face, one-on-one settings
Strong issue resolution skills
Organized with an ability to balance multiple complex work flows/projects in a fast paced environment
Knowledge of global process and impact

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer

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