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This role can be based anywhere in EMEA including remote working.
Cloud Architect (CA) provides technical leadership and is responsible for all technical aspects of solution architecture and migration of customers to the OpenText Cloud, and provides input into service delivery processes. CA possesses technical expertise in designing, implementing, tuning and optimizing product solutions, is a subject matter expert of customer environment and applications; adheres to OpenText Cloud Services service delivery and business processes. CA is technical point of contact for technical escalations, mentors less experienced staff members, actively engages with clients and leverages relationships to successfully onboard customers to the OpenText Cloud.
CA is a technical expert, ensuring customers have confidence that OpenText understands its products; how our customers are using them and how they are optimized in the OpenText Cloud. CA works closely with Delivery Managers, local and offshore delivery resources, Customer Support and customer technical teams to ensure customer expectations and service level objectives are met.
You are great at:
Create architectural models to optimize the deployment of customer solutions in the OpenText Cloud.
Coordinate with Professional Services and COE teams to design and implement the best approaches to migrate customer solutions to the cloud.
Perform analysis of environment and recommend stability, performance and service delivery process improvements.
Create technical documentation which may include technical procedures, knowledge transfer, knowledge base articles, design, test cases, deployment procedures and root cause analysis etc.
Conduct technical audit and in depth environment health check reviews & adhere to established escalation and Change Management procedures.
Act as a point of contact for technical escalations, present technical status updates, analysis and recommendations to customer and internal management.
Keep service delivery manager informed of all activities, alerting on risks and issues promptly.
Identify opportunities to maximize services revenue and margin within customer base.
Assist in creating proposals that address current and evolving customer requirements.
Mentor and assign tasks to technical team members.
What it takes:
Bachelor’s degree in a technical discipline.
5+ years’ experience in design, implementation and support of Documentum platform including xCP.
Experience in Documentum, D2 xCP, WebTop, Web Services APIs, Archiving solutions, DAM, Microsoft SQL and/or Oracle database and implementing/supporting high availability configurations.
Experience working with remote and vendor product support teams.
Experience as technical lead in a complex software development project.
Proficient at extracting requirements from business users, understanding and presenting technical and business impacts.
Communicate effectively and persuasively to varied audiences: technical, non-technical, senior management, in variety of settings
ITIL, Java and OpenText proven professional certification highly desired.
Solid work ethic with a willingness to work overtime.
Works independently with minimal supervision.
Accepts responsibility for outcomes of own and others work.
Adapts language, tone, style and format to match the audience.
Viewed as someone who is accepted and trusted by clients.
Strong customer focus with a passion for delighting customers with exceptional customer service.
Represent OpenText in professional manner to customers, partners and OpenText personnel, at all times.
Effective at developing influencing strategies and tactics and influencing decision-makers.
Demonstrate assurance when making decisions without being overbearing or condescending.
Read situations effectively: when to be assertive, when to hold back, when to escalate.
Uses facts constructively to persuade and can defend Opentext position with empathy.
Ability to work as a partner with cross functional and product support teams.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.