Expert OnBoarding Coordinator

Ref#: 18755

Function: Cloud Services

Location: United Kingdom, Preston

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

The EO Project Co-ordinator is responsible for the initial On-Boarding of EO Clients’ partners. The object for the role is to ensure that the EO Clients’ partners are in a position to exchange EDI messages with the client’s ecommerce solution. To achieve this, the EO Project Co-ordinator is required to contact the partners on the client’s behalf and manage their progress from initial contact to actual message exchange. The Co-ordinator must ensure that the partners’ work to the required timescales and escalate accordingly where issues or delays are encountered.

You are great at:

• Client & Partner liaison during On-Boarding via telephone and email
• Maintaining the EO Management System
• Ensure partners work to agreed timescales
• Issue Escalation
• Migration of existing clients’ trading partners to new mailboxes
• Supporting On-boarding programme for in-service clients
• Direct Liaison with Partner and Client
• Initial Partner Contact
• Issue and collection of Primary Information Form
• Issuing Partner Information Pack
• Retrieval of Example Partner Messages via email
• Message Exchange via agreed communication method
• Escalation of Partner Issues to EO Project Manager

What it takes:

• Strong written and verbal communications/presentation skills with both internal and external customers
• Strong problem solving, analytical, time management and troubleshooting skills
• Ability to manage multiple tasks
• Strong organization skills
• Proven team player
• Demonstrated experience with PC office tools (Word, Outlook, Excel, General database)
• Knowledge of support centre operations (Incident Management systems, phone systems, processes) would be an advantage
• Multi-lingual would be an advantage

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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