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The OpenText CEM business is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The CEM portfolio helps businesses unlock new revenue streams and bolster existing ones, attract and retain customers, and reach new segments—all while driving higher conversion and engagement. Our rich portfolio of Web Content Management, Digital Asset Management, Customer Communication Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs.
As an Account Executive at Open Text you help customers use information to grow faster and be more efficient in an increasingly Digital World. You are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.
Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks.
You are comfortable with complex sales cycles. Your track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry.
Managing key accounts
Acing as the point of contact for clients for CEM
Organizing regular client meetings to discuss their requirements
Resolving problems and handling complaints in a timely manner
Identifying new potential customers
Ensuring budget and time requirements are met
Staying up-to-date with new features and product launches
Establishing best practices and monitoring and report on sales performance analytics
Suggesting innovative ideas to increase sales and improving customer experience
What it takes:
University or Bachelor’s degree, advanced university or Master’s degree preferred
Proven work experience as a Software Sales Account executive
An ability to gasp client needs and to increase customer engagement
Understanding of sales performance metrics
Excellent communication and negotiation skills
Analytical and time-management skills
A thorough understanding of the CEM License and SaaS Market space including CCM (Customer Communication Management) and DXM (Digital eXperience Manager)
Solid knowledge of CRM software and MS Office (MS Excel in particular)