This opportunity is for the role of Technical Consultant (Optimize) within Northern America region’s Optimize team, which is part of NA Professional Services’ “Managed and Learning Services” Practice.
Members of the Optimize team are responsible for building and maintaining trusted, long term relationships with OpenText Customers who have purchase an “enhanced support” Optimize Program from OpenText in order to more effectively support their Production solutions.
As a key part of the Optimize team, the Technical Consultant is responsible for delivering a broad range of proactive & reactive Optimize services across a range of OpenText technologies located both on premise and in the Cloud.
The Technical Consultant will also be responsible for engaging with potential Optimize Customers currently experiencing issues with their Production solution, in order to demonstrate the expertise available from and the value provided by an Optimize Program.
This role requires the successful individual to identify and resolve complex issues occurring on Enterprise-scale Production systems / solutions, and troubleshoot escalated problems involving in-depth OpenText product, operating system, hardware, network and database knowledge.
Strong customer facing skills are absolutely critical, along with an ability to work effectively with both technical and non-technical / business-facing contacts.
You are great at: